Contact Floorly: Customer Support, Inquiries & Feedback
Have a question about price floors, need assistance with your subscription, or want to report an issue? Our engineering and support team is here to assist you.
Published by Ritik (Founder & Systems Engineer) • Last updated:
Customer Support Channels & SLAs
Direct Answer: We offer direct engineering support with defined service level agreements across all subscription tiers.
| Support Channel | Contact Details | Typical Response SLA | Scope of Support |
|---|---|---|---|
| Email Support | support@floorlystudio.me | Under 24 hours (Mon–Fri) | Account setup, billing, proposals, and price floor configuration |
| GitHub Issues | github.com/RitikWeb22/floorly/issues | 24 to 48 hours | Bug reports, feature suggestions, technical documentation |
| Community Discussions | Product Hunt Floorly Community | Community forum | Product feedback and roadmap discussion |
Frequently Asked Support Questions
How do I cancel my subscription?
Direct Answer: You can cancel your subscription anytime directly from your account settings under the Plan & Billing tab with immediate effect.
How do I request a refund?
Direct Answer: Email support@floorlystudio.me within 14 days of purchase. Review our full refund policy for details.
Conclusion & Quick Links
Direct Answer: We are committed to supporting independent creators. Check our Terms of Service, review our Privacy Policy, or start free on our Pricing page.