Contact Floorly: Customer Support, Inquiries & Feedback

Have a question about price floors, need assistance with your subscription, or want to report an issue? Our engineering and support team is here to assist you.

Published by Ritik (Founder & Systems Engineer) • Last updated:

Customer Support Channels & SLAs

Direct Answer: We offer direct engineering support with defined service level agreements across all subscription tiers.

Support Channel Contact Details Typical Response SLA Scope of Support
Email Support support@floorlystudio.me Under 24 hours (Mon–Fri) Account setup, billing, proposals, and price floor configuration
GitHub Issues github.com/RitikWeb22/floorly/issues 24 to 48 hours Bug reports, feature suggestions, technical documentation
Community Discussions Product Hunt Floorly Community Community forum Product feedback and roadmap discussion

Frequently Asked Support Questions

How do I cancel my subscription?

Direct Answer: You can cancel your subscription anytime directly from your account settings under the Plan & Billing tab with immediate effect.

How do I request a refund?

Direct Answer: Email support@floorlystudio.me within 14 days of purchase. Review our full refund policy for details.

Conclusion & Quick Links

Direct Answer: We are committed to supporting independent creators. Check our Terms of Service, review our Privacy Policy, or start free on our Pricing page.